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My husband did the math between the loan amount and percentage rate and it was almost $200 higher than what it should have been. Because of this we asked questions and found out that they automatically added on life insurance which we already have to the tune of an addtional $200 a month. However she acted as though she had no intention of ever telling us and had we not questioned her we would be paying for the life insurance without knowing that we even had it. I wonder who the beneficiary would have been had we not asked questions and were not made aware of the fact the we were covered. Having been in the insurance industry it is possible to cover other people with whom you have a financial interest...how convenient for American General Finance. Over the next few month my husband became unemployed by his old company and due to the economic downturn his company that we began with the funds has not taken off as hoped. We did get behind and they have called multiple times a day beginning on day 9 after the payment due date. This last month they sent a person to my door and left a card with my mother-in-law. Thank god the lady who took our app forgot our references so that they could not harass our family and friends. There needs to be a class action law suit against this company. I take responsibility for becoming behind on my payments but the deceptive business practices that they use i.e. $200 a month in life insurance without disclosing that in addition to the harassment that I have endured and that they begin before it is even 30 days late is unacceptable. We have some money coming to us and this will be the first thing I pay off. P.S. American General is a subsidary of AIG.. did they not get bailed out by us as tax payers Talk about getting behind on bills. I hope the company-not employees-get a taste of their own medicine. Stacey of Centennial CO 5/21/10 I submitted and ocmpleted Loan modification documents to American General Finance in March 2010. Within 1 month I was contacted by Allison F advising me that my loan had been sent to her office for collection. I advised her that I had completed loan modification papers and was not certain as to why she was calling me. She advised me that the wanted the full $8000 that is owed on my 2nd mortgage and if I didn't pay it that she would recommend forclosure on my home. The confusing thing to me is that my 1st mortgage that I owe $156 000 has done a loan modification and reduced my mortgage by $600 to an affordable payment for me. Not only do I owe $156 000 on my 1st mortgage the value of my home is probably 60 000 right now due to the economy. I am not trying to get out of paying American General I just asked them to lower my payment to a lesser amount. The payment is about $169.74 per month and I offer to pay them $75 per month but Allison F would not accept that amount. By me working as a 100% commissioned Mortgage Loan Officer in the mortgage industy I told her that my income has substantially reduced. She told me to go and get a job at McDonalds or Burger King so that American General would be paid. As I told her whether I went to McDonalds or Burger King I would still have an end result of $75 per month because I wouldn't make much from therm anyway. I need to know what my rights are and how this could be handled. I think that American General are not treating their customers that are completing the Loan Modification paperwork as it has been presented by the Making Home Afforable program that was to be offered by loan finance companies. Karen of Decatur GA 5/17/10 I always make sure to pay my insurance bill. this month i tried to pay it on may 14th. they told me my insurance had cancelled on may 9th.. i've never had any notice bills come in the mail... i didnt get a heads up before my insurance was going to get cancelled. they want me to go up there monday and sign a form saying that i havent got into any wreck. i dont understand why they dont let me know and just up and cancelled my insurance. ronnie of ironstatio NC 5/14/10 I got a loan for $5000.00 through American general with my vehicle as collateral. I made payments to them every month for 2 years but fell behind one month due to illness and missing work. I was only $300.00 one months payment behind and I had been making more than the minimum payment to try to catch up on the past due amount. I explained my situation to Nancy who stated that they would work with me. I was in and out the hospital for 2 weeks and unable to return the daily and harassing phone calls from Nancy and the manager Randy. They also came to my home on numerous occasions banging on my door in an intimidating manner. With only $300.00 behind and a payment of $350.00 already in the mail to them they repossessed my vehicle. They took a $16 000.00 car because I was $300.00 past due on a loan that ended up being $8 000.00 with interest. I called American General to try to work something out. They were rude and nasty and basically told me that they repo'd by car because I didnt return their phone calls. They refused to accept the past due amount plus next months payment to return my vehicle. They told me I would have to pay off the entire balance of over 8 000.00 due to the high intrest rate AND that I only have 7 days to come up with the money before my car is sold. Their goal is to rip people off. If I cant come up with the 8 000 in 7 days which they know is practically impossible they get to keep my vehicle and any profit made from the sale. This company is out to rip people off as much as they can. I encourage anyone considering a loan with this company to find another lender. In these hard times they are out to hurt people not help them. I'm hoping I can come up with this money so they cant profit any more off of my misfortune. Charisse of Jupiter FL 5/4/10 I am being harassed by American General because a friend put me down as a reference. First time they called they said they wanted me to have my friend call them. It took me several minutes to get out of them that they were trying to collect on her non payment. I told them never to call me again. Second time I told her her company was told not to call me again as I have nothing to do with this loan I was put down as a reference only and they have no right to call me after I told them not to. I told her one more call from her company I will file a police report for using the phone to harass and anoy. Since I know you only need three to file a class action lawsuit I am interested in other "references" that are being harassed by American General. This practice by Amnerican General Finance needs to be stopped Dennise of Maricopa AZ 4/30/10 Ive only had one run around with American general so far. I took out a personal loan in November of 2008 and In January of 2010 I assumed that I was only 2 months behind which an employee of the Ft. Wayne branch was pretty friendly with me I thought . My December payment must of "vanished" because I made it but it was nowhere to be found. Long story short I had used my family vehicle as collateral and some burly looking homeless guy showed up in dirty jogging pants and a sweatshirt no lie and said he was here to pick up my truck. K. called the ft.wayne branch and was told I had to pay $951 in order to get my truck back. 8 days later I called to confirm the total and was told it would be 1231 to get my truck back. alright. did it. got my truck back. BUT had to pay storage fees they stole most of our personal property out of the truck and I got a cracker jack box receipt that shows just how decietful they really are. The check that they payed Mr. homeless guy to pick up my truck the written dollar amount on the check was all colored in just proving to me that they actually payed homeless boy $50 to pick my truck up not $300. DECIETFUL BUSINESS. Ha if I get behind again and they try to repossess it again they might want to bring a flat bed and a dumpster because the auction lot wont even be able to tell its a truck. It WILL be a big pile of scrap metal. They should have the american stripped from their business name because they have no right to use it in their company name. Derek of Bluffton IN 4/26/10 there is to many to write down here you would be reading this for years these people have put us through the mill to name a few things my house loan is through them and it has been a nightmare they have had us post date checks made phone calls to everyone we know been to our house to many times to mention talked to our kids which are minors they have called us at work made threats like telling us to just sign our house over down graded us telling us why would we pay our gas bill when were not going to have a house to have gas in telling us to go to payday loans to get money or to sell our stuff to get them thier money telling us we should work to pay our house payment we both have jobs it really got bad last yr when my husband lost his job after 17yrs. we tryed to get them to lower our house payment and they said they couldnt untill he got a job. so he got one and they said they had a program through the government to help us and what they really did was just redo my loan. my house payment only went down $15.00 and my hisband new job only pays him 1/2 of what he use to make thats when they said it wasnt trough the government. it was a formula that they use. they have do nothing but lie harass and try to get us to do things we cant do. please contact me because this is just a few things that they have done and i need to find out how to stop them. i know i owe them money but how thier treating us we dont deserve they make me feel like im dirt beneath thier feet. im losing my house. we are filing banrupcy. the only house my kids have ever known and my nerves and strees level cant take much more. our lives has been turned upside down since my husband lost his job and thier conduct is making it worse. im scared of the mail man the phone and being at my own house. i cant even sit in my yard for fear they are going to show up when they do it isnt pretty. they make us feel worse some of the things they say shouldnt be said even if i owe them money amy of zanesville OH 4/26/10 In 2007 I lost my job and filed an unemployment claim with American General. You must wait 30 days for the insurance to start to cover the loan payment.The office called me several times over the month to find out why I had not made a payment and I explained that I had lost my job and I would catch up the payments when I could. The office actually sent someone to my home for that one payment and told me they would take me to court for it. I told the person at the door never to come to my home and explained the situation again.This branch in Lancaster CA also called me before I lost my job at work several days before the payment was even due to find out when I was going to make a payment. Their billing is always wrong and several times they have applied the wrong payments to my account and I have to go to the office with my bank statements to straightened it out. Not once have they acknowledged the mistakes or appologized for them.I started working again in 2008 and lost my job in late 2009 and had to get the unemployment insurance again. My employer filed banckruptcy and was evicted from their offices.There is a form that the Yosemite Insurance wants filled out my employer is gone from their offices.For three months I fought with American General about the loss of my job. I took pictures of the eviction notice on the building and sent them to the insurance company and American General. Basically I was called a liar and was told that the stubs from the State of California are not proof enough of unemployment. American General calls every few days and I keep telling the insurance needs to pay why I am paying for this in my loan if they are not going to cover it. My other creditors all excepted the paperwork from the State of California not Yosemite insurance. They keep insisting the form must be filled out even though I keep telling them my employer filed bankrupcty and is no longer in that office and I can't find anyone from the office. So sorry I got this loan with them. Carlye of Lancaster CA 4/23/10 I have experienced financial difficulty and have gotten behind in my mortgage payments. I have asked AM General finance to work with me. They have refused. Everytime I have spoke with someone they want more money and then they will see what they can do to work with me. Once I get them more money I am turned down again. I have hired a Company that helps with loan modifications short sales and consumer debt. American General Finance was upset with my decision and called my husband asking him if he was aware of what I had done. They continue to harass my husband on his cell phone and have still turned down any type of help with The Obama plan or any type of in house help. I have owned my home for 10 years and still owe more than the property is worth. They have said that if I use the credit counseling company that they are asking me to use then they may help me. Their company wants to charge me money the company I am using is charging three hundred dollars refundable if unsuccessful. They have been unsuccessful still and continue to help us thru this process. American general finance say's the only way they can help me is to bring my loan current. Well if I could do that then I would not be needing a loan modification. The company that i have hired is documenting every conversation and has even spoke with upper managment with no success. The unprofessionalism sarcasm and lack of empathy from this Company/ Tucson office leads me to believe that there are hundreds more out there like me. Thier shady business practice leaves a bad taste in my mouth This Company is part of AIG who are crooks. I am in need of someone in this company that can help. Does the CEO or CFO know what goes on in these offices Christine of Tucson AZ 4/20/10 On Nov 2009 My wife amp I filled for BkRPT Ch7 But Excluded This Account with American Gen Fin I took thee Reaffirmation Form to thee AMGF Office They Refused to sign Thee Forms So Just kept On Paying This account I have made all Payments amp Paid this account off 9 months early. But Now I have been disputing This account With thee 3 credit Reporting Agencies AMGF continues to Report to them that This account was included In BKRPT Ch7. Which it was not Included In BKRPT Ch7 AMGF also is reporting this information on My Fathers Credit Report Since he was Co Signer on this Account We have unsuccesfully Disputed This information at Least 10 time in thee Last 35 days With No Great Results AMGF continues to refuse to Give Proper Information To Thee 3 Credit Bureaus.This has affected My Father Credit Report amp I was also over Charged On this account I have submitted all My Reciepts To AMGF But still Refuse to Refund My Monies They have also Submitted false Documents To thee New Mexico Regulations Department. AMGF has not responed to My Complaints with Honest Answers all fabricated Lies amp Documents AMGF Has refused to Comment on Thee Issiues All ways talking about something that has nothing to do with My Complaint. Can My Father amp i File a lawsuit against AMGF for Fraud With willful intent To decieve Gross neg Unfair Bussiness Practices amp anyother Misconduct By American General Finance I have all My papers in order All REciepts Contracts amp proof of Payments Never Late as stated By AMGF To Thee 3 Credit agencies also Over payment amp early payoff I should get some monies Back for This as well. Do I Have a Lawsuit If so PLEASE Help Me. Thank You. Loss Of Sleep Very nervous Stress Out. Worried about My Fathers Health Because he is also Upset amp AMGF Just refuses to Do the Right Thing Jose of Albuquerque NM 4/14/10 I applied online for a loan with American General Finance. I was given a call right away to ask additional questions which made it seem like my loan was to be approved with just a little more information. I was asked about 50 VERY personal questions about my medical history and finances which I was willing to do since it seemed promising that I would be approved for the loan. Once I revealed all of that information only then did they pull my credit which they should have done first before even contacting me . I was denied on the spot. The person who I spoke to who originally was friendly became very short and rude with me once she knew I wasn't going to be approved. Now I'm very uncomfortable about what they are going to do with ALL of the personal information I provided to them. This is very bad business practice. Suzanne of Sacramento CA 4/8/10 I am currently enrolled with a debt management company due to my husband being out of work. American General last creditor to respond to proposal from debit management company. They finally responded as of 3/24/2010. They have denied the proposal. Called first spoke to representative by the name of Mary. She explained that due to company policy they except either %70-%75 of total amount of original mnthly pymnt. American General approved the highest of the two which is %75. When asked why Mary told me because of income looks like we can afford it. Told her my husband is on unemployment at the moment not sure how long it would be that he will find work. She says that i need to talk to the individual that denied the proposal which is marian gravely . She to Marian G she informs me that there is no %70 only %75 per company policy. Told her i need to see it in writing. She responding by saying "no" she does not have to provide that information. She then goes on by saying it is not her concern that i got myself into debt and can't afford to abide by my contractual agreement. Asked her why are they not considering the fact that my income will change due to my husband being unemployed she stated that they don't have to consider it. All i wanted was an explanation a valid explanation of what she was telling me and where her figure was coming from an what they consider or what they look at to get their figure. Nothing was agreed to at the end of the call. According to Marian there were no such thing as the %70 figure and it is what it is. Eventually American General will be charged off on my credit report i was trying for that not to happen but they refuse to provide me with explanation as to where their figures are coming from. I don't think i am a high risk customer because they've always recieved a payment from me. i will not agree to anything until i recieve something in writing stating there new terms an conditions. I just think they are making up percentages an amounts based on amount of current income not based on future income. malinee of Clementon NJ 3/25/10 I paid two paymetns at one time called the office asked if this could be problem "NO" before the month was over AG filed levi with Staunton City District Court for the balance of the loan $ 1 658.00 they sent report of lien to Credit Reporting agencies. I called and corrected the problem the Staunton Office agreed to correct but never did. Almost a year later took the release to court house myself. But the credit reporting agencies have refuse to remove it. American General has refused to send letter admitting error. My house re-fi was refused stating "AG lien" -$nearly 20 000 / yr. in interest alone. My car insurance went up for same reason to 3 400./yr. My home owners refuse to insure my home and I had to get more expensive policy although I have never had a claim. Even though my salary has doubled I can't get a re-fi to lower interest because of American General and my electric company said my credit report caused them to charge me a deposit. These are a few of the cost to me. They do not include the days of cost as lost work and frustration due to numerous dead end calls. Rebecca of McDowell VA 3/23/10 We have had our Mortgage with American General Yes they are owned by AIG for almost 9 years and it has been a living hell. They call you and herass you as many as three times a day if they even think you might be late. If they cant get you They call your family and friends. They send you Paper work about all this money your availble and how you can make a 1 time redused payment But wont honor it if you try to use it. I have been on unemployment for over a year and get $1156.00 per month.My mortgage is $1 000.00 per month. My home owners insurance lapsed Due to a depleated Budgit so Americian General Put a homeowners policy on my home at a cost of $2 076.39 per year wich is 61/2 times what it cost me before and covers only the dwelling not the contents. This policy wes provided by AIG . The cost was added to my principal and interest charged on that. I paid $900.00 cash for the old 1974 Double wide mobile that we live in. They want me to insure it at a cost 2 and a half time what i paid for the place to buy it out right. They also take any payment that are not paid in full Regardless of weather they offered a redused payment option or not and consider them late thus not giving you credit for the payment. Even if you show the next month with a full payment they take a late payment fee of as much as $150.00 out of this payment therefore making you short on this loan payment also and starting the process all over again with late fees being added again. I have also had my loan modified twice by American General. Neither time did I receive any thing in writting stating what had been done and why. I have only been told verbaly about the changes and have seen them reflected on my statements by due amount and interst rate. But I still got nothing in writting.And strangely enough my principal goes up every month dispite the payment we make. The women in our local office tell me that regardless of what papers I receive and present them with that the offers they offer can be implamented how they see fit without any requests from the loan holder. Wes of Seabeck WA 3/20/10 After getting behind 30 days on my line I tried to make a partial payment and then make arrangements to pay off the balance to bring me current but American General refused to take the partial payment. They stopped by my home and harassed my family and then decided to send me a letter stating that they would turn be mover to a collection agency and start foreclosure proceedings. They have stopped by home on more than one occassion and threatened me and my family. The branch manager Katie at the Central office in Chicago has been unsympathetic and rude. I've been asked questions like "what do you do with your money " and "don't you think your mortgage is importan ". It was't a question of importance but a question of I didn't have all of the money at the time and I asked if they could wait an additional three days. Working with them has been a nightmare. Grady of Chicago IL 3/9/10 The Customer service Representatives Specifically Ryan and Sara at the American General Financial Services Branch Boise ID are rude and unprofessional. They were threatening me and my family by stating "its the money or the car whats it going to be " and "if you don't pay we will just take the car add a 400 dollar repo fee and then garnish your wages after we sell it". This was all said to me AFTER I promised to pay the 200 dollars that was due but I would have had to pay it a week later. Also note that I was not even a month behind at this point. I offered to pay with a post dated check this is the response I got by sara "your checks bounce" and "you have been a thorn in my side for a long time we will not take a post dated check from you" we have been doing business with American general for the last 3 years only one check has bounced in that time and we have never been more than two months behind. Aaron of Boise ID 2/26/10 2 weeks ago i make a dierct payment of 130.00 and i know i am behind 3 months. i told to Marcia taht i will call again it 2 weeks to make a payment. 3 days after i make that payment they are calling my work Human resources where i work my cell phone and house. i did not respond cause i just talk to them and that is not 2 weeks yet. today 02/26/2010 at 1230 pm one employee from there department showed up to my door and start harrasing me for payment. i told here the same thing it is not 2 weeks yet but she is rude and start yelling. i told here do you realialized you are in front door for 2 payments. plus i am on medication right now for anxiety. but did not tell here. i call SD police and told them who is in my front door. she said i dont have open it next time and if thet continue i need to call them back. so i went to my work and late this afternoon dicided to call them and make arrangement. unfortunately they want that 2 months payment of $260.00 right now. i said i can come out half by tomorrow 12/27/10 and half on 13/05/10. they wont take it and Marcia told me that they will take federal action by monday meaning cout. just for 2 months behind plus trying to negotate with is not good enough. my questions is are they really allowed to show up in your door like that and imy soppused to do in that sitaution they might take make to court. they might repposes my car i'm using to go to work. i am taking medication for anxiety and it could be worst on this situation and lost my job. they put too much stress on people like me who owe the 2500 and trying to make a payment. rosella of san diego CA 2/26/10 I purchased a pellet burner store on 3-3-2008. The stove worked fine for the last 2 months of the season. The next season the burner started faulting out and shutting down. We called them and complained many times. they sent their service people out several times telling us it was fixed. This season started all over again having faults. Luce's have been here 5 times so far and the stove is still not fixed. I phoned Luce's today to ask what they planned to do since my warranty will be up in 7 days and their reply was nothing. I feel they have done nothing but run the warranty out leaving us with a bad stove. I keep Savannah cats in this building and it is vital they have heat. They have never been in the cold and could not live through freezing temperatures should the stove fault in the night. I was sold this stove knowing all the conditions pertaining to the environment and now they are saying it is because of that. Why sell me a stove knowing full well it was not designed for this. The first call made to Luce's this year they claimed the stove just needed cleaned and charged me 150.00 to clean it after my husband had already kept it clean. Within 5 hours of their cleaning the stove stopped again. Again Luce's cheated us out of 150.00. I spoke with Luce's and expressed the fact there had been so many service calls and they should replace it and their reply was "oh we only see 2 calls" But again that is a lie. I had so many calls last year I contacted American general finance company about how unfair it was the stove didn't even last 10 of the 12 months same as cash. Go figure American general no longer finances their poor service and company. We have had to get out of bed 2 times a night for the past 3 weeks just to go and check the stove. We have had to cancel our vacation that was booked a month ago because the stove is unreliable and faulty. The stress alone is more than I should have to put up with just calling them all the time. I have paid the 150.00 2 years in a row because they claim it needs cleaned when it truly does not. It appears I will have to purchase a stove elsewhere because this stove in not reliable. I feel I have been lied to on several occasions by them and as it stands I have a stove I paid 3 358.39 for and really can't use it safely. That is NOT what they sold to me. Connie of Liberty Center OH 2/25/10 this company finaance an auto loan for me for 5 years. i still have a balance of 7000 thousand dollars. it has been over 5 years. every time i call or write about this they state its for insurance. i have informed them that each and every time i have change companies for insurance i had them notified. they still states i owe this money in which i don't. this will make this loan over 7 years instead of five. some one please help me. they have even wrote me threatening to repo my car. i was late for a few days not 3 months. i need my car to go to work. i could use thid money that i pay them to pay other bills i have mary of crockett TX 1/22/10 I purchased a heat pump from Miller's One Hour Heating amp Air Conditioning. The finance co was American General. The monthly payments are $107. and I have been paying $150. The salesman told me their was no fines for paying off the balance early. My very first statement had the princible plus the total interestif paid in 108 payments fo 107. I called them and they said their was nothing they could do about that. I am going to pay this off in over two years early can they charge me interest for the total of 108 months Jackie of Battle Ground WA 1/18/10 In October 2009 I lost my job when the company closed. Living in a county with 5000 people out of work there are no jobs to be had. My husband and I had to file bankrupt and American General was included. They got the info from our attorney and they decided to file a suit against us threatening to garnish my husband's wages. They also sent us a bill long after the bankruptcy was filed. Do they have the right to file a suit after they are included in a bankruptcy When does it end Tammy of Longview WA 1/16/10 I borrowed about $5 600.00 from American General almost 2 years ago when they were at their Lawrenceville NJ location. Everything was going okay I would go into the office every month to pay my bill. I was always treated very nicely addressed by my name as soon as I arrived in door. I never had a problem until recently when the office moved to Hamilton Twp. I made the mistake of calling the company from my cell phone to pay my bill since they moved so far away. Almost immediately afterwards I began receiving harrassing solicitating calls for additional loans on my cell. This was bad enough however these calls were during my working hours and my job frowns on cell phones ringing. I have repeatedly asked this young woman not to call me while I'm working for this foolishness and she continues to ignore my request. One night someone from the head office in another part of the country called to ask me if I was satisfied with American General's service I told him about the harassing calls he apologized to me and told me these calls were coming from my local office and he didn't have anything to do with that. I told him if it happened again I would be very unhappy. They called my home phone today twice one call was to solicite a loan once again and other call was because my bill is late. I told my husband we are never borrowing money from them again for one thing their rates are too high and for another they behave like a bunch of loan sharks from all the accounts I have read. I thought Avco Finance was bad these fools are worst. I'm sticking with my credit union from now on for my financial needs As long as I keep my phone on vibrate the supervisor doesn't hear it ring I will be okay-I am just angry that I am being disrespected and disregarded after I have asked the person to stop calling that I wasn't interested in any more loans. oanne of trenton NJ 1/15/10 I did borrow approximately $8 000.00 from American General Financial Services on December 24 2009. American General is holding the title to my vehicle 2006 Honda. From the start of this loan I started receiving calls from American General about payments. The first call I received was in January 2009. At which time the first payment was not due until February 1 2009 with a 15 day grace period before late charges. Below are the dates of payments and copy of all canceled checks and money orders American General cashed from my bank....There are 12 months in a year therefore counting from February 2009 to February 2010 = 12 months. Therefore from February 2009 to December 2009 is 10 months. In the My Payment Schedule of the Contract states the following First Payment due February 1 2009 47 Payments of $269.36 beginning March 1 2009 I may owe American General Late fee. According to my records and my cancel checks I am not behind in any payments to American General. Ms. Kindra P. S. Manager for American General has called my place of work on several occasion she was informed I could not received personal call of that nature at work. She continued to talk I had customers in my work area including my supervisory they all could hear Ms. P. even with the phone to my ear. On Several occasions Ms. P. open my mailbox at my place of residence and place an envelope in the mail box. The envelope contains her business card. Ms. P. called my home so much in a week's time that she caused stress to my marriage and to my husband who is a type 2 diabetic. She call so much one day that she cause his blood sugar to go out of control to the point when I arrive home from work I found him in a diabetic shook. I had to call ambulance f or him. He questions him as to say I was not at work when in fact I was at will. She tried to discuss the account with him. His name is not on the account. Ms. P. calls Ms. Rosalind H. a friend of home looking for me. All of the above rules have been broken by Kindra P. of American General. The voice mail message she has left on my answering services are still intact. Therefore I am also filing a claim with Maryland Attorney General Office. There is no legal basis for this law suit. The same day American General received 2 payments from me is the same date they contacted their Attorney to file a suit. See Attachment 3 regarding complaints from other customers of American General. To resolve the late payment issues I asked American General for Information as to how I make have payment taken out of my paycheck. As of today I have not received that information from American General. The Manager of American General stated to me Ms. P. said I gave them post dated check. That is untrue. The checks I wrote to American General were after I had received a salary check from my employer. Ms. P. also stated she gave the envelopes to some in my home. A stated from my husband stating at no time did she or anyone from American General Hand him an envelope. He found the envelope in our mailbox. American General retains attorney on a regular bases. The attorney is collecting fee from American General and the Debtor. Embrassment in front of my Friends cause my husband to get sick and also distrust in a marriage. Marion of Forestville MD 1/10/10 I have had loans with this company for years They moved their payment center to Los Angeles about two years ago this is when the problems started. I am disabled and trying to pay the loan off early. I found out through looking through my payments that they have NOT been putting the extra money i have been sending to principal i paid 75 dollars extra last month with a seperate check they took 74 dollars in interest not to mention the extra they took out of the 300 i paid i am one month ahead at least i was I was told i am now only about two weeks ahead.my payment is 294.64 a month i always pay 300 dollars. they have consistently been taking the extra money i have sent with instructions on checks to put towards principal NOT interest. They have disregarded this and taken almost all of it to interest. THIS IS ILLEGAL. They are a subsidiary of AIG. PLEASE check the consumer complaint page for numerous complaints against them for unfair practices regarding interest payment and other issues harassment etc. Connie of Morro Bay CA 1/4/10 I took out a small 3500 personal loan through American General Financing. I was doing well with paying on time up until recently. I lost my job and only managed to find a small part time job that barely pays for my vehicle loan. American General started calling my cell phone and home constantly at all hours. At one point a woman showed up at my door step. She was rather rude and asked if I had $40 to give her now for an interest payment. I had just made a payment on my vehicle and didn't even have $40 to give. She asked if I would have $80 next week to do a double interest payment. I agreed that I could do that. So the following week I went in with $90 cash to make an interest payment. But when I got there I was told that I would need to pay an additional $50 to make one full payment then the next payment could be a double interest payment. I did not agree to this. So then the phone calls started again and the woman showed up at my door again before 7am in the morning My family and friends have recieved numerous phone calls. Now I received what appears to be a fake attorney letter in the mail requesting I turn the title over to my 2005 Yamaha Motorcycle. I've never owned a motorcycle in my life So not only do they lie to you but they make things up as they go. All this for a $2500 debt. Erika of Boyertown PA 12/18/09 I got a loan from American General to repair the throttle body on my car. I had to put the car up for collateral as I'm very young with no credit. I had always made payments on time in fact made larger payments than necessary to knock this loan out sooner. A few months ago I had lost my job and made a payment of 3x the amount and asked for that to be spread out for 3 months worth of payments which a woman in the office told me would be no problem. The next month I started receiving calls from them about being late on payments. They called me my siblings my friends present and previous employers etc. HARASSMENT seems to go hand in hand with this company When I explained the situation Jeff told me that was not possible and that I am late and need to make payments. He told me that he got permission from corporate for me to make interest payments to stop repossession of my vehicle. I had just made an interest payment last month and was told that would bring my account up to date and that everything would be fine. Tonight a repo man showed up at my brother's house where I am currently staying and took my car. He said AmGen has had a court action against me for months and I have racked up thousands in debt for them trying to track me down. I am not even MONTHS in debt to them I was told that I have to pay any and all balances owed to AmGen and any repo company hired to find me. I hope I get my car back. Kelly of Miamisburg OH 12/14/09 My mother had a stroke in May 2009 and she had a loan with them > She had always paid well and due to her illness could no longer make the payments . They have called and harrassed her made her cry.She is 71 and already suffering from the trauma of the stroke not being able to use her left side in which she was left handed.A man by the name of Joey came to her home told her he had a lein on her home .Then said if she paid 148.00 they would work with her .Before we could get the check in the mail he said I need to come get a check right away and I Joey will write your check for you .My mother told him no it was in the mail that Sunday and he should have by Tuesday. Then the same day Heather called from there and was rude and had my mother upset again .What kind of people are they to call amp come to the home of a 71 year old who has had a stroke and they know she is dis-able and suffering from no use of her left side .How ruthless are these people .Someome needs to put a stop to this .Who will be responsable if she has another stroke due to this harrassment Frankie of midlothian VA 12/1/09 I took out a loan for a work truck. A friend co-signed and collapsed her vehicle into the loan for collateral. My business did not work out and the economy in NC was not good and getting worse. My friend and myself could find work but for $8.00 and hour only. I left and moved to Fl to find work and live my parents to get back on my feet. I called American General. Let them know of my whereabouts and told Homer that my dad wanted to settle and get both cars off the loan. My dad offered Am Gen $8 000.00. Homer refused. The loan was at 16%. My dad had numerous calls with Homer and Homer refused all offers. Finally I had to give both cars back and now I am getting a bill for $6 000.00. Had Homer just taken the offer from my dad all would have been satisfied and I and my friend would still have a friendship and we would have our cars and Am Gen would have their money. I have never seen a loan company refuse money before. I'm distraught having ruined both my credit and the credit of a once good friend. I could still be using the truck for work and making money with it. The money they are requesting now is less then what I offered them to begin with. Elizabeth of Englewood CO 11/28/09 My wife and I both have loans through American General. This year we have found ourselves going through a very hard time. I was laid off from my job and had to undergo a major surgery all in a matter of two weeks. My wife who was pregnant at the time was only working a minimum wage job. We were doing our best to pay all of our bills and keep a roof over our heads. I was recalled to my job however with in a matter of about a month my wife was put on bed-rest and was let go from her job. American General has called us on a daily basis calling one phone and then another. They have went as far as to call my parent's house. I have asked them numerous times not to contact my parents as my debt is not any of their business. The store manager told me she would come to my house and get the payment from us if we did not bring it in. They went as far as to tell us they would make out our budget for us. They have even told us that they have seen us out in town such as at wal-mart and they want to know where their payment is. I feel that this is harassment We have done without groceries to give them our last 20 bucks at times just to be told that isn't good enough. We are behind on our payments but we give them everything that we possibly can. Michael of Fairfield IL 11/27/09 I have been receiving telephone solicitation from this company. They call my home phone number and my cell phone. I have told them I am not interested. When Sean called today on my cell phone I again told him I am on the Do Not Call list and not to call me anymore. He told me to "Stick my Do Not Call up *****. No Lie. This man was so vulgur I could not believe it. I had a phone number on my phone with a 718 prefix and I tried calling it and it would not go through. I have never been spoke to like that and if that company calls me again I will get a working phone number and address before I tell them what I think of their telemarketer. I believe if that is how the telemarketers are they must be a 1000 times worse to deal with a the loan side. Never will I deal with that company. Michele of Norco CA 11/25/09 I obtained a loan from AG on 2007. The loan was 11%. Now it is 17%. That is not the worse part. Gene the manager was VERY rude to me. On Oct 13 2009 I total loss my car whom AG was the lein holder. The insurance company told me everything was settled. Later I get a call telling me to make a payment for the car. I told them I thought it was settled. Gene got on the phone and told me I had to pay now. I hold him I did not have it now. He said "If you ran out of gas you have no money to put in your car " He was being very rude and yelling at me. He also told me he will not release the title to the car to the insurance and haul me into court and MAKE ME pay for the entire balance even though the insurance was going to pay most of it. I told him to do what he had to do. I was on the phone with the insurance company. AG wrote the wrong number on the release letter and refuse to change the amount from $2126.91 to $2126.90. Gene is holding it up so he can MAE ME pay for the entire balance. This is totally uncalled for. He was very rude and unprofessional. When I asked to speak with Courtney he yelled "SHE IS BUSY. But then later while yelling at me he said the office was closed and they were just there haveing a business meeting that is why he answered the phone. As of today Nov 23 2009 Gene has not released the title to the car and has not changed the correct amount on the letter. He is holding out so the interest can grow and I can owe more on the balance or he is try to MAKE ME pay the entire balance. AG should be investigated for the numerous complaints received from customers. The economic damage is that I now still have another bill to pay including buying another car. Before I had no car payment. The physicas damage was that I was so upset about the way he yelled and talked to me that I could not sleep that night. Ernestine of Columbia SC 11/23/09 Due an employment related lay off and other unexpected situations mortage payments started getting behind. For the past 7 months a loan modification has been requested and refused. AMerican General continuously stated they had no such program in place though they took stimulus funds . After countless calls to various managers I was told in 10/09 a modification would be considered. They asked only for income information. How can one's financial picture be understood by income and without attention to debts Based on this search for income only it became clear that a denial was on the way because no one was ever going to consider the "modification." In early 11/09 I got the call informing me that my "modification" was denied. Surprise surprise. When I asked why I was told my GROSS income exceeded 13 amp of the loan amount. It would be funny were it not my life. I don't even see GROSS income. It didn't matter to them that my debts exceed my income. They actually had the gall to say that they were being forced by the government to use that calculation. Yeah right. In light of the denial I agreed to send a full payment and was told after a few full payments the past due balance would be removed due to an extention. I sent in a post dated check. Tonight I got a call telling me $290 more would be neeed or I would have to vacated by 11/30/09. I am sure the idea was to get the bulk payment then call back on the eve of Thanksgiving Holiday and threaten foreclosure so they could scare the additional $290 that was never mentioned out of me. The two managers I called to report the dishonest and unethical act responded only by saying the notes on the account said I was told about the additional $290. They wouldn't hear that that did not take place. This company has taken the stimulus money and is not using it to help the public. I work. I am willing and able to pay I just need a slight reduction due a reduction in my husband's income . They will not grant it. Please think twice about doing business with them. I have been a customer for 8 years with a flawless payment history for 6 plus years. They actually advised me to file bankruptcy and not pay my other creditors so I could pay them. They are ruthless and they need to be stopped. I pray legal action is on the way. Angie of Baton Rouge LA 11/20/09 This office deposited a check dated november 3rd 2009 on Oct 30 2009. Told them to hold the check as we have done for the past 6 months. They made the mistake and deposited early and will not cover the $31.00 bank fee from my bank. In admitting they made the mistake and deposited early I dont feel I should have to cover my fee. I think they should have to own up I have already talked to my bank and they will wave the fee but I think American General should be the one to wave the fee. This payment has been made on my dads account at M amp I Bank as I am unemployed and so is my dad. He has been making the payments for the past year. He has also paid the late fee every month. Jarrod of Burlington WI 11/5/09 Be very careful with considering obtaining a loan with this company because if you do and find yourself in a hardship you will be harassed. I lost my job with the state in Sept 2008 however I have managed to make payments falling 2 months behind at the most. This company is very harassing manager or employee showing up at my home telephone calls to my home and family members home from a man by the name of Omar. I called on 10/29/09 to obtain payoff quote by using a friends cell phone I did not provide them with the phone number from were I was calling as soon as I hung up a Miranda called to ask what my intentions were. I advised her I am only one payment behind by 2 days I also advised not to call this number again not to come by my home again and if so I will consider it harassment. I further advised AGF to only contact me by correspondence through mail. Dayna of Buckeye AZ 10/29/09 I had a loan with this company since April 2007. My husband and I started to get in hardship situation in October 2008 and went on maternity leave in March 2009. Even though we were in the middle of a hardship I still did my best on paying my loan even though it was always late. I then got into a debt settlement program in June 2009. My loan started to go into default in July 2009. To make matters worse this company decides to sue me in September and does not even give me any alternative options. Before the lawsuit they called me every day at work delivered a business card stating if I don't pay by 8/28 pending next acton the last phone call I received was someone by the name Omar and asked me "if i knew what I was " and I said yes everything was explained loud and clear. He then told me if I don't pay my past due they would move to litigation and my wages would be garnished. They never gave me other options but would rather take me to court....how stupid. Maurene of Salinas CA 10/28/09 I have a personal loan with American General Finance I used my vehicle to secure this loan. On September 15 2009 2 men showed up at my place of employment and told me they were there to repossess my vehicle due to being 2 months behind on my payments. My payment is due on the 11th of every month and on my statement I receive each month it also shows that after the 21st of the month I then have a $15.00 late charge. Yes I was behind on the August payment due to a house repair that ended up costing me more than I had expected. I had planned on making the august payment that day as I had the money but just hadn't made the payment yet. I knew or thought that I was ok that once I made the august payment I would be caught up until Sept. 21st thanks to the 10-day grace period. Guess not... I then immediately called American General and spoke with Aaron who told me that since I hadn't returned his phone calls that he had "no choice" but to take my vehicle. I told him that I was only 1 month behind and could and was going to make the payment that day. He refused to allow me to leave work then and make the payment. The 2 guys standing in my office had to bring my vehicle to American General and then I could come and pay them and get my vehicle back. When I asked how I was to get there since they were taking my vehicle Aaron said he didn't know what to tell me. This is where it gets interesting Aaron told me that I had to pay last month's payment this month's payment next month's payment plus $100.00 for the repossession My payment is $395.00 a month so I had to have $1 164.09 to pay them in order to get my vehicle back or they would keep it The 2 guys were very nice and felt very bad for me and told me that one of them would drive my vehicle to American General if I gave him the keys so I would not suffer the embarrassment of having my vehicle repossess in front of all my co-workers. So I gave them my keys told Aaron that I would be in to pay the amount. I then received a phone call from Aaron about 1/2 hour later wanting to know where I was at. Told him that I needed to find a way there first to pay he then told me that my vehicle was going to be towed to an auction lot quite a distance from me and that when I paid then I would have to find a way to this lot to pick up my vehicle Can you believe this just because I was 1 month behind So I had my Mom come and pick me up I go to the bank to get the money as I was also told that I had to bring cash I then call Aaron on my way to the bank to ask him just exactly where was my vehicle and he tells me that he will tell me once I show up with the money I was needing to know so I could let my Mom know if she would need to drive me to this auction lot or not. I then go into American General and pay this huge amount of money and ask Aaron about the grace period as I was only 1 month behind he then told me that there is no 10-day grace period I said well its on my statement each month and I was then told they have that on there for people that get paid twice a month Excuse me doesn't most people receive a paycheck at least twice a month I was then told I was caught up until November and that if I'm late again they will take the vehicle for good I truly think that they thought there was no way I would be able to pay them the amount they were asking for and they wanted me not to be able to get my vehicle back Oh and my vehicle was at a car lot not far from my residence...go figure that one. I feel that American General is a "loan shark" type business and they are out to get anyone who doesn't have perfect credit rope them in and then literally do all they can to see that person fail and not able to eventually get their loan paid-off. I think they need investigated and if anything if they don't have a 10-day grace period then they shouldn't be allowed to print it on their statements each month. Trudi of Cambridge OH 9/19/09 I have a personal loan and have not recieved any statements in the mail for over three month every time I call to get a statement for payment they are telling me that all the statements have been returning back to the office. I have lived at my same address for 5 years I am a Soldier in the United States Army Station in St Louis. The manager has been rude to me and refuse to send me out any statements. I know they are trying to make me late on payments. The managers in other offices tried to help with no success. AMERICAN GENERAL FINANCE should be investicated as soon as possible. I know they are trying to get more money out of me. I am not late or have ever been late on any payments I have also have 3 personal loans with this company. Sandra of St Louis MO 9/15/09 I had an open loan with AGF for about 8 years and made all of my payments on time until the last year. This loan was in my name only. I got one-two months behind. When I started getting money in again I began making payments each month however I was still a month behind. Lots of phone calls AGF wouldn't tack on the late payment to the end of the contract etc. AGF took out a judgement and the week of Christmas froze the joint account with my husband's name on it even though he was not on the AGF account . The joint account is what we pay bills with. It turned in to a huge mess and Ms. Bailey thought it was pretty funny. Katy of Seaford VA 9/10/09 American General made a home equity loan in 2002 I requested a loan modification in February of 2009 in accordance with the making home more affordable program. American General told me they did not have to give me a modification and stated they would foreclose instead of helping us. I am now on Social Security and cannot afford the $1171 per month. I only get $1648. that is almost my whole check. These guys need to be stopped. 1st. American General Financial is a wholly owned subdsidiary of AIG. American General is an unscrupulous subprime lender Duane of Vancouver WA 8/3/09 I Had An Emergency almost four years ago and had to borrow 1500.00. Due to the death of my husband money is tight when I am late they call my cell phone over and over come by the house and even use other numbers cell phones to contact me. How and 4 years later my pay off is now at over $2000 dollars. This is worse than the credit card scandals this has to be stopped. How can anybody pay this off. Patti of Mt Washington KY 6/30/09 I have a loan with this company. I sent my payment which was returned because my bank cashed it against the wrong account. I came home from work and found the Branch Manager's business card in my mail box. Apparently they appear at your door instead of waiting for you to call back. I called and spoke with JR the Branch Manager who told me I wasn't returning their phone calls. I explained what happened with the bank and he said he will send someone to my house on Friday to pick up a money order because five checks have bounced. I do not believe and have evidence that I did not bounce five checks. I have been a victim of identity theft and had to change banks because someone had my information and was debiting from my account. Proof can be provided. I would also like to add that my boyfriend is a police officer and said that it is illegal to come to someone's house to collect a bill. I would also like to add that in the past if you are one day late they leave five messages per day on my house phone and cell phone. To the point that I had missed an emergency message from a family member because they left so many messages on my phone. I do return their phone calls unfortunately they do not keep a record of calls received. I intend to file a complaint with the BBB and NJ Dept. of Banking and Insurance. This company is a subisdiary of AIG - need I say anymore. I would also like to know how they get away with their exhorbant late fees and NSF fee which I do not understand. THESE PEOPLE NEED TO BE STOPPED. If any employee of this company comes to my door again I will have them arrested. Melissa of Clark NJ 5/28/09 We paid them in full in October 2008. They kept calling my husbands office phone probably 10 times a day. They also called his cell phone about the same amount of times. They would not leave a detailed message. They just said this is American General we need to speak with you. We thought they wanted us to get a loan or other things. I finally answered his phone and asked why they were calling. They said we owed them more money. I don't believe we do. I asked them to call my cell if any questions. Well they started calling my office phone. I do not know where they got the number but they started on my front office many times a day as well as my cell phone. I sent them a money order certified mail to keep them from calling. But I still believe we do not owe them. To this day they are still calling me and harassing me. I feel that this is pure harassment. There is no need to call people at work when they have cell numbers. I want them not to do this to other customers as my husband and I were lucky we did not lose our jobs over all the time the front office spent answereing the phone. I feel I overpaid them. Robbin of Chicago Park CA 4/27/09 I loan in the American General Finance services but i was not able to pay for it because i did not have enough money to pay for it. Now it's been 3 months and i still haven't pay for it yet. One of their workers cam in our home twice already and enter the house without my permission. Now they are threatening me that if i dont pay 200 dollars a month they will have to bring me to the court. I feel harassed. I hope you can help me solve this misunderstanding. Rosario of Stockton CA 4/23/09 2/18/09 late afternoon - Called 210-222-1000 - lady answered phone - I introduced myself/company and informed her I would like to verify past employment dates for a particular person. She indicated I would need to call back the next a.m. and talk with the Manager. I asked what name I should ask for - she would not give me a name just told me to call back tomorrow a.m. 2/20/09 12 03pm Called and Jake or Jay answered phone. Again I introduced myself/company and said I needed to verify past employment dates. He said the Corporate office was in New Jersey. I asked for the phone number - he said he could not get the number for me @ this time. I asked if I could talk with a manager. He said a manager was not available to talk with me. I said are you serious - I can't believe you won't take the time to give me the corporate phone number You won't give me the phone number or let me talk with the Manager. I asked for his name still couldn't understand Jake or Jay . The Customer Service or I should say - the lack of...... was totally unbelieveable. This person was not interested in helping me or taking a step to find someone who could help me - very disappointing service. Carla of Evansville IN 2/20/09 They still want high interest in this economy while they beg the federal reserve and get billions. Perhaps if they would lower mortgage rates to 4% they might save some homes from foreclsoure and help Americans that is unless their goal is to grab land. They are like a credit card co. for homes. Ice of Kingman AZ 12/4/08 I paid my last payment on time but they state they received it late and thus they are charging me a finance charge. They offered to give me 50% off the finance charge but since I paid it on time I don't feel I owe anything. A G Finance says that consumers should expect it to take 8 to 10 days to process a check but that seems unreasonable. Also it seems as if this is the way they make some extra money Karin of Rogue River OR 3/25/08 Susan of Columbia TN 03/21/08 I have been making monthly payments toward my loan when I asked for a statement of my account. This is so I can see how much interest I have paid and what amount went to the principal. They said that they do not send out statements. I asked for something telling me what I have paid etc. All I was told is that they do not do this. Is this not against the law Susan of Columbia TN 3/21/08 The amount of charges are greater than the amount to be paid. When we initially made the loan I made an early payment every payment was always before the due date and I always paid more than the amount of the required payment. Two times they took every penny for interest. I would have thought that at least the amount made over the payment would have gone to the balance if only $4 So they tried to explain that because my early payment was so early that the even though the next payment was still early the interest charged all meant that everything I paid them went to interest. OK I let that slide Now here it is several years later and AGAIN I paid $500 instead of the $416.68 that my payment should be and they took out $425.42 in interest The thing that gets me upset is that how can they take out in interest an amount greater than the payment I was supposed to pay. Especially when I have always paid more than the required amount D of Pensacola WA 2/23/08 Maria of Pacoima CA 11/02/07 American General Finance has continuously harassed tried to intimidate me and has disclosed loan information to anyone who answers my home phone. On Thursday November 1 2007 one of their representatives Ismael Arreola left a message on my voice mail stating my payment had not been made I had to call back the next day before 5 00 PM otherwise my car would be repossessed. I know that creditors are not allowed to disclose any loan information nor make threats on any type of voice mails or disclose information to an unauthorized party. My home life has been affected as information that should not have been disclosed has been causing family disputes almost got me kicked out of my home. I am stressed can't sleep worrying about losing my car and from family problems caused by disclosing information. Maria of Pacoima CA 11/2/07 A contractor was hired to build an addition onto our home. The contractor led us to his "finance" guy who would refinance our home with enough to build the addition. I went to American General to sign papers with my husband and was told by more than one person at American General that there were no pre-payment penalties after one year. I now work for Fifth Third Bank in Tennessee and it has been two years since we signed said contract with American General. I asked the mortgage department at Fifth Third to do a re-fi on us and we would be able to escape Amercian General and their ever-increasing rate on the loan. It has been a couple of days since the refinancing with Fifth Third has been enacted and I received a call today from Beth at American General. She stated that there would be an $8000.00 pre-payment penalty and the contract they have in house states that there would be a penalty. My husband and I had no idea and felt as if we had been "baited and switched" so to speak. I want to report this company as a fraudulent one. Since all of this has transpired we were told that "Robert" said loan officer was fired due to unethical practices. How in the world is a consumer supposed to know the terms of the loan if they were told one thing yet signed another Please get this message out to all consumers. Alert them as to the fishy practices at American General Finance. Leah of Fairview TN 6/28/07 On June 15 2006 I went into an American General Finance office in Altamonte Springs Florida to discuss what I believed to be false information on my account. The Branch Manager Eric Assenheimer was totally disrespectful. He constantly interrupted and spoke over me. Eric then lied about several previous incidents that I brought to his attention to prove the errors in my account. He also continually evaded my request for a supervisor. As a result of my persistence he eventually gave me a contact number for the Casselberry branch and told me to "Get out of his office " The following day I spoke with the Area Manager Carole Jameson and tried to explain what happened. I made sure she understood that after rethinking the chain of events that lead up to this disagreement I was confused with Eric's reactions. I also told her that the only explanation I could think of for Eric's negative behavior towards me was perhaps an incident that occurred during the month of April. I am not certain but I do believe that Eric may have been angry at me for refusing to redo a loan with him back in April of 2006. Please note that redoing the loan would have put me further in debt with the company. Additionally it should be stated that I have also rejected offers from Eric and other members of the staff on numerous occasions to accept additional loans with the company. American General attaches extremely high interest rates on their loans that make it difficult to repay within a reasonable time. I made the mistake of taking out a loan with them once but vowed to never do it again. Unfortunately Carole Jameson the Area Manager not unlike Eric was also rude and tried to talk over me. She told me that she had already heard his side of the story. That's when it became apparent that she had no intentions of being objective. She was unwilling to acknowledge any wrong doing or ill treatment by Eric. Apparently his behavior was not only acceptable but common practice. Of coarse this only led me to feel attacked a second time by her. Ms. Jameson's solution to the problem was to simply transfer my account to another office. While I did agree that it would be best I am not pleased with her condoning improper behavior of employees. As I stated to Ms. Jameson I was not looking for any monetary compensation or credits to be added to my account for Eric's lack of professionalism. I simply wanted her to understand why I accused him of being deceptive and unprofessional. I also informed her that I was not pleased with the way she handled the matter and would probably pursue my complaint further. I'm now turning to you to hear and advise me on this matter. I don't know what else I should do. I will be in the position to pay off this loan in a couple of months. However this is a matter of principal for me. I don't think that it is fair or even ethical to mistreat customers after they are locked into a contract. I refuse to comply with unprofessional conduct or incompetence. Neither will I ever acquiesce to audacious insolent nor cynical remarks from anyone to whom I bring my business Thank you for taking the time to hear this matter. Barbara of Altamonte FL 6/16/06 Hello American General Finance Company has been a complete nightmare for my whole family My husband and I are victims of predatory lending. American General Finance Company encouraged us to refinance our home through them. They assured us that this was the right thing for us to do and the best thing that we could do. They promised us that our interest rate would remain about the same about 9-10% at the most and the payments would stay around the same around $450-500 at the most. They did not tell us that the loan was a revolving credit loan like a credit card so that we'd never pay the house off. Everything happened so fast at the closing. After signing the papers we found out that we had singed to a 14.50% interest rate and almost $750 monthly payment. They also did not inform us that we had three days to look at the contract. This loan has caused us to almost lose our home of 25 years. They foreclosed on us and I immediately filed for bankruptcy. The original loan amount was $56 000. With all the interests fines fees and costs for their lawyer fees and whatever else they charged us for we now owe them $72 000 for our home So even though we have filed for bankruptcy we are still threatened by the possibility of being foreclosed on again. From month to month it's almost impossible for us to make our house payment now being $750 and if we're late almost $800. I know for a fact that they are just waiting on us to default so that they could take our home away from us In the last three years we have paid them over $35 000 and we now owe them $72 000 there's a serious problem with this This is robbery I personally know someone else who has experienced a similar problem with them and they too were forced to file for bankruptcy. On the day my house went up for sale at the courthouse there were two other families that AG foreclosed on. One day while I was making a payment at the office another customer was there making a mortgage payment too. They were there to make a payment so that they could get ahead on a payment. They told him that was impossible for him to do because the computer would not allow them to do that. Well I had the same experience with them. I made two payments in one month thinking that I was going to be a payment ahead. The next month it was as though I had never made an extra payment it went towards the interests. You can imagine how I felt furious Several times they tried to get me to redo the loan with them so that they could catch me up but I refused. Instead I tried to redo the loan with other finance companies and when I did they made it hard for me to accomplish that. I then found out that there was a prepayment fine or penalty fee of $4 000 along with other fines and fees they were charging me making it impossible for me to get out from underneath them. William of Whiteville NC 8/20/05 nothing has happened I complained about discrepancies I found in the final bill after my re-finance American General was paid off they have yet to contact me in any way. the numbers don't add up it is as if they are deliberately trying to confuse the numbers kind of like shuffling the figures so they don't make sense. this was a mortgage that was set up like a line of credit $90 950 my statement from December indicates that I have $1774 available for cash but the payoff amount only indicates I have only $727. the payoff statement also indicates that they owe me money which I have not received. this was in February. Paula of Land O Lakes FL 5/11/05 American General Finance was included in my bankrupcy File date September 22 1999 Chapter 7 Bankruptcy No. RS 99-20098-MJ . American General Finance then placed a judgment and/or lein against us Reuben H. Acosta Sr. and Mary Ann Acosta. Reuben of Riverside CA 5/12/04 my father got loan from them and so ddid I my dad's acct is delinquent and when i come in person to pay mine. theyre threatening to put a lien on the property. Thats my fathers personal business. why are they telling me his personal credit problems. they shouldn't tell me anything about my dads account. i would sure be angry if they go around telling everyone's business to everyone. Roy of Stockton CA 10/26/03 Approximately October 1997 We secured a loan from American General to pay off our house that we purchased thru FHA. We also received other funds to pay off bills. At the time of signing we told the American General employee that we would like our payments to fall on the 3rd of each month and asked if we could have it taken directly out of my Social Security Disability Check deposit. He told us we could set that up later. Being that it was about the 20th of October I figured that our first payment would be December 3rd 1997. On approximately the 10th of December I called American General in Kankakee and ask them when I would be billed. American General told me they would mail me a bill befor it was due. Approximately the 10th of January 1998 I called American General and ask about my bill and I was told the same thing. However approximately a week later I received a bill stateing that I was would be three months behind on the 21st of January. I also discovered that my home was on a more card with a finance charge of .015 Terrance of Watseka IL 3/15/03 My mother in law Mary Whitehead bought something for myself and my husband which he and I found ourselves paying for. A little over a year ago my mother in law fell close to death with health problems and was in the hospital for several months in a coma. I called American General to ask them to start sending the monthly bills for this acocunt to me at my address so that I could try to keep the payments up on the account since my mother in law was not able to. It took several phone calls but they finally agreed and I started receiving the monthly bills not only to my address but in my name her name was no where on the bills . Next thing I know my husband and I hit a rough patch and some of the payments got behind. Now my husband and I are being harrassed by American General and threatened with legal action an repossession of our gift from my mother in law. I decided to go ahead and pay the account off when I was given some money owed to me by a family member and called American General to get a payoff on the account. I was told that I could not obtain that information as the account did not belong to me. Therefore I sent the balance due on the last statement I had with the memo paid in full on my check. Several months later I received a letter from American Generals legal department stating I still owed them $73.96. When I called to question this I was told that they could give me no information on the account as it was not in my name. Next thing I know the account is showing as a very bad mark on my credit report. I then called American General pretty much raising heck and demanding a copy of a contract with my signature that gave them the right to report this debt on my credit report. After a couple of weeks I was finally able to obtain from Otie that mine nor my husbands name or signatures were anywhere on the contract. When I told them I wanted this taken off of my credti report I was told that they could not do that. When I told them to send me a copy of the contract so I could show proof to the credit bureau that this was not my debt and therefore was a false reporting on my credit I was again told that they could not provide me with that information. They claim my mother in law will have to request that info. but she cannot half hear and her mind is not all there anymore. They would have her so confused she wpuld not know what to do. My thing is I have been threatened with legal action by them harrassed by them and reported as a bad debt by them but they refuse to give me any information on the account. When ever I call to speak to someone in authority there I am put on hold and left hanging with no one ever picking up the phone and these calls are all long distance. I have given up trying to deal with them because they are now refusing to deal with me and provide me what I have requested. Karene of Grandy NC 3/4/03 I was harrassed on my job and at home even though I was not behind new management had come into the company I had already told him when I was going to pay but he kept calling me at my office and home. I told him it was harrassment and that he shouldn't call again so then he threaten to write off my account like I wasn't paying but what accually should of happened was that his company should of paid off my bill which was about $600 and sent me the rest of the $2000 dollars as that was and still is the law but I never saw the $1400 dollars. Lillie of Lexington KY 2/15/03 I borrowed 5 000 from American General Finance on 10/25/2002. I which everything went find. I contacted the office again and spoke with Eric Washington about adding 800.00 more on my orginal loan. She stated no problem we can add 800.00 on the loan. She stated she would have the people work ready when Mr. Sutton get there. Mr. Sutton stated when he got there all he did was sign the paper work got the check and left. With the understanding that Eric and I had already discussed the details. When I viewed the contract three days later I coul not beleived what I was reading. She canceled the orginal loan. Wrote up another loan including the interest of the 5 000 and open another loan which left us with a balance of 10 625. She didnot explain this to me nor Mr. Sutton as to how she would handle this. Her honesty is in question and the way they practice. She didnot explain this to Mr. Sutton. Had she taken the time to explain and not acted as a loan shark he would have declined this offer. On a 5 800 dallar loan we will be paying back 10 625 dallars. No one in there right mind would have did such a thing. I have more concerns and would like very much for someone to contact us as soon as you can. Thank You. Diane of Baltimore MD 1/3/03 On March 20 2001 my husband and I went to American General Finance. Adam had called us several times trying to convince us that if we refianced our home with AMG. We were told that we would have an Open End Mortgage and the amount available to us every month would be $616 for up to 10 years and that each year we would have around $6-7 000 to do with what we wanted and the payment would never change unless we didn't use the money and then the payment would drop accordingly. When we went to AMG to sign the papers Adam took us into an office and explained that our payment would never go beyond $616 and if we would sign that day he would throw in credit life at no additional charge. Disability insurance was never discussed. It sounded too good to be true but we trusted him and went ahead and signed. We received our first statement which said we had $3288.00 available to draw out anytime we wanted. On April 24 2001 we withdrew $1 500 for vacation. Adam assured us that we could take the entire $3288.00 and our payment would remain the same. Our first payment was $738.27 when we questioned Adam he said that the payment was so high because there were fees that had to be paid and the fees would be paid in 2-3 months. The first of June the payment was $756.63. We again called Adam and he said that there might be one more month of a higher payment and also on the statement it said we were also being charged for disability amp credit life insurance. Our July payment was $781.44. We again went to AMG and confronted Adam he said their was obviously a mistake and that he didn't know why the statements were showing a charge for credit life amp disability insurance.So he deducted those amounts and said the correct payment for Aug would be $616. He brought us a piece of paper to sign amp remove the overcharges and then came in with a piece of paper for us to sign to remove the overcharges and then he brought us a piece of paper that was suppose to be a record of our payment amount that had another couple's name on it. He scratched it out and wrote in our name and then he also gave us the same sheet without the name marked out. We asked why we were having so many problems with this and he said it was only the 2nd open end mortgage he had done and he would straighten it out. The Sept. payment came due and the amount was $664.69 and we called Adam again and he said he was still working on it and to just pay $616 like he had told us to do the previous month. The Oct statement came due and it was $665.40 plus $48.69 in unpaid charges for Sept. By then we were so disgusted that we asked a friend to go with us that understood financial things better than we did and asked Adam to explain it all to her which he could not do. So he cancelled the original loan and wrote a new one. He guaranteed that this time it would be right. By then we were so gisgusted that we began looking for another place to refiance our home. David of Sand Springs OKLAHOMA 2/4/02 I applied for a Retail Credit Application from Fiber City Sewing to purchase a Bernina Atristic Sewing Machine on 12/23/01. On 12/26/01 I was asked to arrive at the 200 w. Adams office to reapply for my Retail Credit Application. The reason given was American General Financer had lost all records for certification for Fiber City Sewing and I had to reapply for my perviously accepted loan. Upon arrival their intake person asked attempted to offer me a personal loan instead of a retail credit loan. I asked him why the change what are the major differences between a retail credit loan vs a personal loan. He would not give me a definate answer. I asked him again- still no definate answer. I told him he had better find another customer and departed his store and reported his actions to Fiber City Sewing 312 -648-0024. I have over 35 years experience with consumer retail credit loans. Never have I been asked to accept a personal loan when I have been accepted for a consumer retail loan. This is bait and switch consumer fraud and racial discrimination. Orie of Hazel Crest ILLINOIS/ CO 12/26/01 I have been making payments on a loan that I borrowed from this company. I make my payments on time every month and I make payments over the amount reuired. I have seen not how my paymnts are applied and have called for a printout of my payments and how the are applied and was told that they do not have the ability to do that. I have asked for a payoff on this loan on more than once and have gotten a different payoff in a matter of days a big difference. I feel I am intitled to a printout of how my payments are applied. I had insurance on this loan which as first was told that I had to have. I late found out I did not have to have and cancelled insurance. I was to be refunded for that by either doing my loan over because insuruance was added in to the loan amount but did not get anything done until I compained about the payoff amount than they cut check to refund for the insurance but than my payoff amount went up. I want a printout to see how payments are applied so I can see where my extra payments are going. I don't think they are applying payments correctly. Pammie of North SC 3/6/00 THere were several incidences. This is my wifes loan. We got behind and recieved a call from their office telling us they were going to report our car as stolen. it was the main collatoral on the loan . The police would impound the car and the driver wouldbe arrested if we didn't catch our loan up. A person with the same voice called several times using different names repeating this threat over the next few days. I was away working and my wife was traumatized. She was afraid to take her payment in because she might be arrested. She was even afraid to leave the car parked at our home. Next incident. We were a half a payment behind. American Finance in granite city called and said "we can do you a favor and refinance this loan". It'll get you back on track and you should be able to get about 500 dollars cash. I'm a trusting person and said sure. When my wife went in to sign the loan papers it was only 300 dollars and by the time they added points insurances etc. The payoff on the loan was going t be more than doubled the payment was going to be higher. The pay off was going from approximately 2900 dollars to approximately 6400 dollars. It was going to cost over 3000 dollars to get 300 dollars.My wife said no way. then they wanted a post dated check for the loan payment. They didn't get it. THe final incident was today two weeks after we decided not to do the loan. American general called wanting their payment. I told them I'd be in with in a couple of hours. Justin threatened me saying if we weren't he'd have my wifes check attached. I snapped at him. Then he said "The attachment would go in this morning". I consider the way they attempted to "help" us with the loan borderline fraud and the methods theyve used in attempting to collect payments and I mean payments that are less than 60 days behind harassing and harmful. 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ConsumerAffairs does not evaluate or endorse the products and services advertised. See the FAQ for more information. Company Response Welcome If complaints about your company appear on our site we welcome your response. Please see the Response Form for more information. Alternatively you can call us at 1-800-351-3140. For more information see about us FAQ and privacy policy . The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. Copyright copy 2011 ConsumerAffairs . All Rights Reserved. The contents of this site may not be republished reprinted rewritten or recirculated without written permission. Join Today Sign In Join LinkedIn Already a member Sign in raquo Join LinkedIn and see how you are connected to American General Finance. It's free. Get access to insightful information about your network at thousands of companies Companies gt American General Finance Springleaf Financial Services Springleaf is a provider of loans retail financing and other credit related products. Springleaf is based in Evansville IN with branch locations in 40 states Puerto Rico and the U.S. Virgin Islands. Springleaf currently serves roughly 1 million customers and has over 1 000 branches located nationwide in Puerto Rico and the U.S. Virgin Islands. Springleaf employs an estimated 5 700 people about 1 000 of which are at its Evansville headquarters . The Market Focus of Springleaf is * Consumer Lending Secured amp Unsecured * Mortgages 1st amp 2nd Mortgages * Home Equity Lines of Credit * Retail Sales Financing * Credit Insurance The company operates in three segments * Branch Network * Centralized Real Estate * Insurance The quot Branch Network quot segment originates real estate loans secured by first and second mortgages on residential real estate and secured and unsecured nonreal estate loans. This segment purchases retail sales finance contracts and provides revolving retail sales financing services. Through this the company finances retail sales of consumer goods and services by retail merchants. New Hire 1 New hires at American General Finance Financial Representative Chris Norwood Came from... Froehling amp Robertson Inc. Engineering Technician Check out insightful statistics about American General Finance employees raquo American General Finance mentioned in the News Elgin icon building cleared away for drug store project The Courier News Jun 16 2011 Type Public Company Company Size 1001-5000 employees Website http // SpringleafFinancial Industry Financial Services Founded 1920 Headquarters 601 Northwest 2nd Street Evansville IN 47708 United States This LinkedIn Company Profile was created by LinkedIn and is about American General Finance. This page is not endorsed by or affiliated with American General Finance. For questions regarding LinkedIn Company Profiles contact us . Interactive Data Quotes delayed 15 minutes for NASDAQ . 20 minutes for NYSE and AMEX . Market Data provided by Interactive Data. Terms amp Conditions . Powered and implemented by Interactive Data Managed Solutions LinkedIn company directory a b c d e f g h i j k l m n o p q r s t u v w x y z more Browse companies By using this site you agree to LinkedIn's terms of use . Commercial use of this site without express authorization is prohibited. Springleaf Financial From Wikipedia the free encyclopedia    Redirected from American General Finance Jump to navigation search This article's factual accuracy may be compromised because of out-of-date information . Please help improve the article by updating it. There may be additional information on the talk page . May 2011 Springleaf Financial Inc. previously American General Finance an 80% subsidiary of Fortress Investment Group 1 is a provider of consumer loans retail financing and other credit related products. Springleaf is based in Evansville IN with branch locations in 40 states the United Kingdom Puerto Rico and the U.S. Virgin Islands. Springleaf currently serves over a million customers and has roughly 1 100 branches located nationwide in Puerto Rico and the U.S. Virgin Islands. Springleaf employs an estimated 8 000 people about 1 300 of which are at its Evansville headquarters . 2 The Market Focus of Springleaf is Consumer Lending Secured amp Unsecured Mortgages 1st amp 2nd Mortgages Home Equity Lines of Credit Retail Sales Financing Credit Insurance American General Finance Inc. is the parent company of subsidiary American General Finance Corporation. The company operates in three segments Branch Network Centralized Real Estate Insurance The "Branch Network" segment originates real estate loans secured by first and second mortgages on residential real estate and secured and unsecured nonreal estate loans. This segment purchases retail sales finance contracts and provides revolving retail sales financing services. Through this the company finances retail sales of consumer goods and services by retail merchants. AGF has been greatly impacted by the financial crisis of 2007-2008 . As of June 30 about 83 percent or $7.7 billion of its real estate loans were held by subprime borrowers. As of the end of the second quarter 2008 AGF had about $1.4 billion in revenues but lost about $63 million after costs were accounted for. Earnings statements as of September 30 2008 reported that the company has losses of about $535 million. In November 2008 AGF closed 250 local branches. 3 In May 2009 AGF closed an additional 150 local branches and cut 500 positions now bringing the total number of operating branches to around 1 200. During this process AGF laid off 140 of their Evansville IN headquarter employees. In August 2010 Fortress Investment Group purchased 80% of the interest in AGF. Now with a new company owner AGF is expected to be changed drastically. Their name has officially been changed to Springleaf Financial 4 5 6 edit References ^ http //phx.corporate-ir.net/phoenix.zhtml c=205346 amp p=irol-newsArticle_Print amp ID=1501604 amp highlight ^ loansfast ^ http // courierpress /news/2008/nov/12/12web-AmericanGeneral/ ^ http // courierpress /news/2010/aug/11/80-percent-american-general-finance-sold-aig/ partner=RSS ^ http // springleaffinancial / ^ http // indianaeconomicdigest.net/main.asp SectionID=31 amp SubSectionID=62 amp ArticleID=47728 v · d · e City of Evansville Annual Festivals Evansville Freedom Festival #160 • Germania Männerchor Volksfest #160 • West Side Nut Club Fall Festival #160 • Vanderburgh County 4H Fair #160 • Frog Follies Arenas and Venues Bosse Field #160 • The Centre #160 • Evansville Events Center #160 • Goebel Soccer Complex #160 • Mesker Amphitheatre #160 • Roberts Municipal Stadium #160 • Swonder Ice Arena #160 • Metro Sports Center #160 • Victory Theatre #160 • Veterans Memorial Coliseum Corporate Headquarters and Major Employers Accuride #160 • Alcoa #160 • AK Steel #160 • American General Finance #160 • Atlas Van Lines #160 • Berry Plastics #160 • Bristol Myers Squibb #160 • Mead Johnson #160 • Old National Bank #160 • SABIC Innovative Plastics #160 • Shoe Carnival #160 • TJ Maxx #160 • Toyota #160 • Vectren Education Evansville Vanderburgh School Corporation #160 • Roman Catholic Diocese of Evansville #160 • Evansville-Vanderburgh Public Library #160 • Ivy Tech Community College #160 • University of Evansville #160 • University of Southern Indiana #160 • ITT Technical Institute #160 • Harrison College #160 • Oakland City University Neighborhoods / Districts Downtown #160 • Haynies Corner #160 • Jacobsville #160 • Riverside Historic District #160 • Washington Avenue Historic District Attractions Angel Mounds #160 • Casino Aztar #160 • Children's Museum of Evansville #160 • Evansville Museum #160 • Evansville Philharmonic Orchestra #160 • LST 325 Museum #160 • Mesker Park Zoo #160 • Reitz Home Museum #160 • Old Vanderburgh County Courthouse #160 • Wesselman Woods Malls amp Other Commerce Downtown #160 • Eastland Mall #160 • Washington Square Mall Sports Evansville Purple Aces #160 • USI Screaming Eagles #160 • Evansville Otters #160 • Evansville IceMen #160 • Evansville Enforcers #160 • Demolition City Roller Derby #160 • Evansville Crush #160 • Southern Indiana Athletic Conference #160 • Refrigerator Bowl #160 • Hoosier Nationals #160 • Thunder on the Ohio #160 • Rollergirls of Southern Indiana Transportation Evansville Regional Airport #160 • Metropolitan Evansville Transit System #160 • Interstate 64 #160 • Interstate 164 #160 • Interstate 69 #160 • U.S. Route 41 #160 • Lloyd Expressway #160 • State Road 57 #160 • State Road 62 #160 • State Road 65 #160 • State Road 66 #160 • State Road 662 #160 • University Parkway #160 • Veterans Memorial Parkway Healthcare amp Emergency Deaconess Hospital #160 • Deaconess Gateway and Women's Hospital #160 • St. Mary's Hospital and Medical Center #160 • Southwestern Indiana Mental Health System #160 • The Welborn System Regional Center Township #160 • German Township #160 • Knight Township #160 • Perry Topwnship #160 • Pigeon Township #160 • Vanderburgh County #160 • Evansville Metropolitan Area #160 • Southwestern Indiana #160 • Illinois-Indiana-Kentucky Tri-State Area #160 • Area code 812 Retrieved from " http //en.wikipedia.org/wiki/Springleaf_Financial " Categories Companies based in Evansville Indiana Financial services companies of the United States Hidden categories Articles with obsolete information from May 2011 Personal tools Log in / create account Namespaces Article Discussion Variants Views Read Edit View history Actions Search Navigation Main page Contents Featured content Current events Random article Donate to Wikipedia Interaction Help About Wikipedia Community portal Recent changes Contact Wikipedia Toolbox What links here Related changes Upload file Special pages Permanent link Cite this page Print/export Create a book Download as PDF Printable version This page was last modified on 2 June 2011 at 15 23. Text is available under the Creative Commons Attribution-ShareAlike License additional terms may apply. See Terms of Use for details. Wikipedia reg is a registered trademark of the Wikimedia Foundation Inc. a non-profit organization. Contact us Privacy policy About Wikipedia Disclaimers Find deals on the go. Get our Deals by Citysearch app Log In Register Follow us Facebook Twitter Go Write a Review Gilroy Deals Restaurants Bars amp Clubs Spa amp Beauty Mobile More San Jose CA Metro gt Gilroy gt American General Finance print favorite send to share American General Finance Own this Business Suggest Correction 408 848-1192 6915 Camino Arroyo Ste 30 Gilroy CA 95020 37.0194 -121.5774 Get Map amp Directions raquo Last updated 7.21.09 Category Home Loans and Mortgages Loans Other Locations American General Finance in Gilroy American General Finance in San Jose CA Metro Write a Review Overview Map amp Directions There are no reviews yet. 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